Reset network settings. Otherwise, your picture message will not be delivered, no matter how much you try. There’s 90% chance that it’s because you have previously synced your photos with iTunes of any other third-party app. In addition, this problem may be caused by the network, carrier and etc. Thank you for the very helpful-user friendly tips/tools on to fix my photo save on my iPhone. I have checked my settings and yes I do have MMS messaging on..but why won't my pictures send? Here's how to do it on the iPhone. That's right. I can't send pictures during text messages and I can't receive them. If your iPhone's network configuration isn't set properly, it might be unable to send pictures. If you don't want to mess around with the configurations you know nothing about and cause even worse connection problems, an easy (and stress-free) way to fix network issues on your device is to reset its network settings. To send an SMS message, you need cellular network connection.If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi. I've tried resetting my networks and I have MMS turned on - on both phones. If your network is working perfectly, but your iPhone still isn't sending pictures â¦ Click the box with the arrow in it and when the email address comes up I put it in and then send. I can't send and receive picture messages on my Apple iPhone 11 Pro iOS 13.0 We have found 5 possible solutions to your problem. I Have an iPhone, and I can’t send photos and sometimes texts to non iPhone users. Increase the email through pictures can't why i send on my iphone 'spacing' to 'double'. To restart your iPhone, simply tap and hold the side/lock button and either of the volume button. You can send pictures via iMessage using either a Wi-Fi or cellular network. Then you can use a cellular data network. Send photos on your iPhone or iPad with Messages. I've tried resetting my networks and I have MMS turned on - on both phones. If the feature is enabled, you can disable it for a couple of minutes and re-enable it. If you have a signature which is html (most likely created by copy and paste), the picture is embedded into the mail. Thatâs why those messages work with no problem when you turn on the mobile data. My friend was in a similar scenario where his iPhone was not sending pictures via iMessage and MMS. No one at tracfone is able to help. Now try to send the picture to the recipient and check if it goes through. When the network reset is complete, try to send the picture(s) to check if it goes through. Turn Airplane Mode on and off. If you got further fixes, feel free to share your tips on the comment below. Have you been trying to send your daughter's school play pictures to your grandmother via iMessage, but your iPhone is raining on your parade? Step 1: Go to the Settings and then, navigate to the General settings. If it doesn't, try the next option below. Settings app â Wi-Fi or Cellular/Mobile Depending on your carrier, messaging rates might apply when you send SMS/MMS. It comes back, almost immediately "Not Delivered" sending pictures to other iPhones works fine. If your network is working perfectly, but your iPhone still isn't sending pictures via iMessage, you should confirm that iMessage is enabled on your device. Solution 3. (Android) Can I send files from an iPhone to an Android Phone? Try These Fixes, Top 5 Fixes for AirPods Not Switching Between Mac and iPhone, Apple Reminders vs TickTick: Which Reminders App Is Better on iPhone. Then, reset your iPhone network settings to reset Wi-Fi and cellular connection and then, start again from scratch. If your iPhone is in good network condition, you still canât send â¦ Most people on android do not use Google's new features yet. If iMessage is disabled, toggle it on to activate it. There is a possibility if your iPhone is locked then you may not be â¦ You can send pictures and videos from your Photos library in two ways: starting in the Photos â¦ It's also possible that the number has been deactivated, or is no longer using iMessage. Solution 2. As I said, the message I get is: Windows was unable to send some files. Find out seven (7) ways to permanently delete the Recently Deleted folder to free up storage in the article linked below. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. Step 2: Scroll to the bottom and select Messages. No worries any more. After updating to iOS 11, sent photos can’t be opened in other devices. Alternatively, you can turn on the 'Send as SMS' option and check if your iPhone is now able to send pictures to the contact. Youâll see your photos as .JPG files, videos as .MOV files, and screenshots as .PNG files. Test your Internet connection. Also, this problem may be caused by the network, the carrier and so on. Then proceed to move the 'slide to power off' button to the right. Here, we have compiled some methods to fix this problem whether you are facing the problem with Text Message or iMessage. Then, it’s time to call your carrier to verify if your carrier allows you to use MMS messaging. New users of iOS 14 experienced a problem sending mail immediately after updating their devices to the new iOS. If your iPhone won't send pictures in text, my guess is you don't have MMS enabled on your phone. I know I asked this yesterday, but I want to add more detail to my question.So, because I have an old iPhone 3G, I basically can't get any apps on my phone because it only supports iOS 4.2.1. No matter which connection you are using whether Wi-Fi or cellular, check both and make sure that you have enabled the connection. Summary: iPhone supports to send images via MMS or iMessages. Answer: iPhone indeed supports sending pictures via MMS or iMessages. Here's how to check if iMessage is enabled on your device. Step 2: Now, tap on the Reset and then, click on the Reste All Settings. I want to text it to my brother who has an android phone. Force Restart Your iPhone to Fix Can't Email Photos from iPhone 12/11/10/X/XS/8/7/6/5. As to send pictures, you need to have a stable cellular network. Aug 12, 2013 9:51 AM (in response to J145) My findings are that how the picture is sent is relatively simple. Haglund, j., & newman, s. (1985). As simple and unbelievable as this looks (and sounds), it works. Rosenthal: Were you aware of the agent is to be studied. Disable Airplane Mode, or turn it on and then off to force it to find a â¦ iMessages are texts, photos, or videos that you send to another Apple device over Wi-Fi or cellular-data networks. Resetting network settings is annoying—because you'll need to fill them all in again—but it can sometimes get you going when nothing else works. Ever since iPhone did the ios 13.1.3 I lost the ability to just plug my iPhone 8 plus into my windows 7 pc and have the automatic pop up asking me what I want to do, ex import pictures. Even though you have an active network, the signal strength affects the feature that runs with the internet. In most cases, the above two methods will resolve the problem: why can't I email photos from my iPhone. I have also tried turning off iMessage when sending a picture over to my … If someone sends one to me, I never recieve it. Here, there is every probable solution that can fix the issue, and hopefully, with the aid of the above-mentioned methods, you will be able to send pictures in messages. Is it preventing you from hitting the “Send” button? Here we will try best to offer solutions for you to fix iPhone can't get multimedia messages. For some reason I am having trouble sending pictures in the form of a text from my Iphone 5s to my Samsung Galaxy Note Edge and vice versa. The first thing you should check when you face such a problem is the network connection. Sign out & Log in Your iCloud Account. Sometimes this problem has nothing to do with the carriers use but could be caused by selecting wrong controls in your iPhone. Every since then I am not receiving any pictures and any pics I send are not going thru. Solution 3: Reset Network Settings. The standard DCIM folder is the only thing youâll see on your iPhone. These messages are always encrypted and appear in blue text bubbles. Or you can turn off or on your connection several times and then, try again to send the image via iMessage. Convert your Live Photos for more compatibility. © 2020 Guiding Media Pvt Ltd. All Rights Reserved. My friends with iPhones have no trouble receiving the pictures. This thread is locked. Re: Send pictures as attachments and not embedded with iPhone. Solution 3. I … Or perhaps you've sent a picture of your new pet cat to your roommate using a cellular network (via MMS), but it isn't going through? The error can occur with a simple text message or iMessage and it says “Not Delivered” with a red exclamation sign. Rosenthal: Were you aware of the agent is to be studied. Dept. If you cannot find this option in your device's Settings menu (as seen in the image below), it means your network carrier mostly doesn't support MMS. router is active and transmitting data properly, our guide suggesting ways to fix internet connectivity issues on iPhone, Top 7 Ways to Fix iPhone Recently Deleted Photos Won't Delete, Google Photos on iPhone Not Taking a Backup? Re-installing the WhatsApp can solve many problems related to the WhatsApp. What are the differences between them? Sometimes this problem has nothing to do with the carriers use but could be caused by selecting wrong controls in your iPhone. Once your iPhone finishes rebooting, try and send a regular text message. The person that you sent the message to doesn’t have an Apple device. If your iPhone won't send picture messages via WiFi, then disable Wifi connection by navigating to Settings and Wifi. On the other hand, trouble comes along with that iPhone can't receive photos/videos messages especially when you are in hurry to get photo messages on iPhone. He also enjoys reviewing consumer tech products (smartphones, smart home devices, etc.) In case that you may lose some valuable files and data, the article about how to recover iPhone messages is offered here. Check and Reset Network Settings to Fix Can't Email Photos from iPhone 12/11/10/X/XS/8/7/6/5. iMessages rely on your iPhoneâs internet connection to be sent, so â¦ My phone of choice is an iPhone, but for traveling and trips, I also bring along the S20 Ultra. If you are using cellular/mobile data, check that you haven't exhausted your current internet plan or subscription. However, there are some cases in which your Mail App will still don't send … So, whichever network you are using, make sure that you are using a stable internet connection. Delete Mail Account and Add it Again to Fix Can't Email Photos from iPhone 12/11/10/X/XS/8/7/6/5. So, you should check if the network connection is active. I have tried restoring it, updating it, and I know that MMS messaging is on. If you can't send and receive picture messages, there may be several causes of the problem. To fix iPhone not sending pictures in WhatsApp message, try the below-mentioned methods on your iPhone. Whenever your iPhone isn't sending pictures via the Messages app, check that MMS is enabled. Whatever is causing your iPhone not to send pictures via iMessage or MMS, the troubleshooting options below should get it fixed. You can also try this way to fix the unable to share photos on â¦ and previously worked with GearBest in that capacity. Learn the different ways to share photos and videos through the Messages app on your iPhone, iPad, or iPod touch. A good way to go about this is to open a webpage on Safari or your preferred browser. I can't send and receive picture messages on my Apple iPhone 11 Pro iOS 13.0 We have found 5 possible solutions to your problem. Picture messaging through the standard Messages application on an iPhone with non-Apple devices actually requires cellular data connection to complete. But when I send it to a friend that does not have an iPhone it won’t send the message or the pictures. I tried to send multiple photos from my Iphone to my yahoo email. Check If Your Internet Connection is Active. If it doesn't, move to the next troubleshooting option. It is not rare that iPhone users face the error while sending pictures. Pictures can be sent via iMessage to other iMessage users using internet connection. This is also not clear to me. The first one is via iMessage and the second is via MMS. I text non iPhone users fine. Therefore, uninstall it and then, again download it from the App store. Take a look. Before doing this, it is recommended to backup your WhatsApp data either to iCloud or iTunes. Step 2: Now, check if MMS Messaging is enabled. I take a picture with my SE. Just kidding! Here I've found some practical ways to â¦ SMS/MMS messages aren’t encrypted and appear in green text bubbles on your device. “I have tracfone services. If you are also one of the users who is going through this situation, then you have come to the right page. It's only when I don't have 3G that I can't send pictures. The iOS community is crafted in a way which makes it effortless to send pictures through a messaging app and it happens over the platform of iMessage between two iOS devices. If a picture is not going to a particular contact, try sending it to another person. Restart your device: iPhone; iPad; iPod touch; Check your network connection. My dad bought me the iPhone 4S unlocked. Luckily, we have a solution. I have tried all the steps you suggested, Apple claims they have no idea only to use the iTunes to upload them to the cloud, which is a long PITA process. Or are the .gifs not showing up? No worries, you can find practical solutions to â¦ If your contact isn't on iMessage, pictures would be sent via MMS —a form of regular text message that contains multimedia content— over a cellular network. Sometimes, the photos you are trying to send via Email are so large that when you hit the send button, the Mail application will give you an error, saying the photo is too larger to send. ? Don't fret or get angry just yet, for we have figured out top six (6) ways to get the problem fixed in the paragraphs below. Before resetting your iPhone, take a backup of your iPhone either to iTunes or iCloud as it will erase existing iPhone data. Is iMessage Enabled. If you see a green message bubble not delivered, it means that iPhone won’t send pictures in text messages, then it is a problem with MMS service as pictures are sent via MMS. That should help fix whatever issue is preventing the instant messenger from sending pictures. iPhone won't send pictures as attachments to Outlook We recently downloaded Office 365. I clicked on email photo and then typed the email and the subject in the correct boxes and clicked send. If someone sends me a … Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues. Restart Your iPhone. Amazing Cyber Monday deals from Walmart, Best Buy, Amazon & more are already here Your iPhone supports MMS, as well as SMS — or Short Message Service — which is a more simplified way to send a text message, for times when iMessage is unavailable. Make Sure iPhone is Unlocked. Or if iMessage is enabled but still not delivered, you can try to turn off iMessage > Turn off iPhone > Then turn iPhone back on and enable iMessage again. You should be able to transfer them to your computer and use them in a range of apps more easily. If your iPhone is unable to send pictures to another person on iMessage, the first thing you want to check is your network connection. As it has... 2. I have an iPhone 4 and it won't send any pictures. Because of this, I was hoping I could email photos from my phone to my kindle to upload them to twitter. However, using the iPhone… It allows you to send and receive pictures, videos, and audio clips through text messages! Guess how fixed the problem — by simply restarting his iPhone. As to send pictures, you need to have a stable cellular network. Otherwise, you should check out our guide suggesting ways to fix internet connectivity issues on iPhone. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. Here's the Fix Solution 1. Launch the Settings app on your iPhone. If you have a stable connection, then reset network settings for your iPhone as we did in case of text messages. It means that message was sent using MMS/SMS, which is the regular text message we sent. Your iPhone saves new photos and videos you capture as JPEG and H.264 formats, respectively. There are two ways to send pictures to a contact on iPhone via the messaging app. Product-related questions? You will know that it is turned on â¦ If the server is working, then it will show as a green dot. So, it might solve this issue also. So, go to the area where there is good coverage and again try to send pictures. Before you start this troubleshooting guide … They are natural enemies and don't talk. Before you start this troubleshooting guide you … On an iPad running iPadOS 13 or later, you can select multiple images and tap x when you're done. Iâve tried everything, including what apple support told me to do and checking my location services, restrictions, restarting my phone, reinstalling the app. To check if it is enabled or not: Step 1: Navigate to the Settings app and then, go to the Messages. The received photo/video is not saved in Photos app(iOS). Upon successful restart, your device should now be able to send pictures via iMessage and MMS without any issue. I have been trying for the last couple days to send two pictures to some of my friends. So, go to the area where there is good coverage and again try to send pictures. I hear a sound and then the email thing is gone and just the picture is left. If you still can't send or receive them, continue on. Part 1. If, on the other hand, you are using a Wi-Fi connection, you should check that the router is active and transmitting data properly. When troubleshooting an iPhone that is not sending messages, first make sure your phone has service, then proceed with these tips. Dordrecht, the netherlands: Springer. This issue is faced by lots of iPhone users. If the message goes through, the problem is probably with your iPhoneâs cellular data connection. If MMS messaging is enabled, but still not able to send pictures, then it may be your weak cellular network that is causing the problem. Yesterday I have transfered my number to a different phone, an iPhone 4. I received a video file, but it won’t play. You might as well try this trick if your iPhone won't send pictures â¦ 7.1 emphasises that: The learning first alliance identified the three transfer effects on the music, narration, and sync tracks harmonize with each other. Step 1: Open the Settings menu on your iPhone and then tap General. At times, iPhone users face problems in sending the pictures over to their friends and loved ones. I am able to get pics I send myself but nothing from anyone else. Step 3: Locate and toggle on the MMS Messaging option. The received photo/video is not shown in Gallery app. Check your internet connection; it should be stable enough to send or receive a message via WhatsApp. Last updated on 16 Mar, 2020 If your iPhone won't send pictures in text, you might have not enabled MMS on your phone. Hence, this post is a complete guide for iPhone users who are facing iPhone not sending pictures issue. Perhaps the person you've been sending the picture(s) to without success isn't on iMessage, or the contact phone number is incorrect. Make Sure Cellular Data Is Turned On. If your iPhone is connected to Wi-Fi and pictures are not sending, go to Settings > Wi-Fi and turn off Wi-Fi. The general answer for “why won't my pictures send to my computer from my LG phone” would be your weak mobile data connection. Before you start this troubleshooting guide you … WhatsApp Not Sending Photos on iPhone: Here are the Possible Solutions Solution #1: Turn OFF and ON WiFi/Celluar/AirPlane Mode. Still, the problem persists? Step 1: Go to the Settings and then, open the General menu. When you confirm the problem, so you can find relevant solutions. My phone says sent but they never receive it. Step 2: Now, tap on the iPhone Storage and here, you can manage your device storage space. It can solve many minor iOS issues. The MMS protocol sends the pictures over the cellular network and will not use a wifi network connection. Step 5: Enter your phone's passcode to initiate the network reset. Sodiq has written thousands of tutorials, guides, and explainers over the past 3 years to help people solve problems relating to Android, iOS, and Windows devices. The last method that you can do is reset your iPhone. You can double-click them to view them right from your iPhone. iPhone Won't Send Pictures or Download Pictures This video shows how to fix your iPhone if you can't send or receive images in your text messages. It is odd. If you see a blue message bubble not delivered, or send a picture using iMessage but the message turns to blue, you can follow the solutions below to give a try. Make sure your bluetooth connection is working properly and your computer is within range of the bluetooth device or bluetooth enabled computer you are trying to transfer files within. At times, iPhone users face problems in sending the pictures over to their friends and loved ones. If you also canât send iPhone photos on WhatsApp, here is how you can resolve this issue right away. Donât worry, there is an alternative solution to fix that problem. I can't send and receive picture messages on my Apple iPhone 11 Pro Max iOS 13.0 We have found 5 possible solutions to your problem. If by not having 3G cellular data and are only on wifi is what you mean, that is the way MMS works. Contact Our Support Team to Get Quick Solution >, Part 1: Are Photos Not Sending with Text Messages or iMessage, Part 2: Fix iPhone Not Sending Pictures in Text Message, Part 3: Fix iPhone Not Sending Pictures in iMessage, Bonus Tip: How to Fix iPhone Not Sending Pictures in WhatsApp Message, verify if your carrier allows you to use MMS messaging, How to Fix iMessage Bubble/Screen Effects Not Working >, How to Get and Play Games in iMessage on iOS 13/12 >, How to Fix the iMessage Not Syncing Between iDevices Issue >, How to Change Text Message to iMessage on iPhone/iPad >, Contact Our Support Team to Get Quick Solution >. To send pictures in text messages, you need to enable the MMS message. If your iPhone wonât send pictures when itâs not connected to Wi-Fi, go somewhere that has Wi-Fi, connect to the Wi-Fi network in Settings -> Wi-Fi, and try sending the message again. If not, then enable it and try again to send a picture. Turn off Wi-Fi or cellular data whatever you are using. If your iPhone isn't sending pictures, it could be as a result of poor network connectivity on your end or unknown issues on the recipient's end. Check how much storage your device has and, if you're almost maxed out, take steps to optimize your iPhone or iPad's storage. I have my iMessage turned on, and I can send photos to people with iPhones but not people without iPhones. There are several reasons why you can’t delete photos from iPhone. I use wifi a lot but i have no problem sending pics through wifi to people who have iPhones but my non iPhone contacts i have problems sending pictures through wifi. 6. iPad & iPhone Storage: Check How Much You Have. Repeat these steps to attach multiple images. Want to send a picture to your friend in messages on iPhone but encounter with Not Delivered? Proceed to other troubleshooting checks below for probable solutions. Now that you know how to fix whatever is causing your iPhone not to send pictures, share that school play picture with your grandma and the pet cat picture with your roommate. Dept. To ensure the problem isnât on your side, you can try sending the picture to... 3. The iOS community is crafted in a way which makes it effortless to send pictures through a messaging app and it happens over the platform of iMessage between two iOS … The laptop and the iPhone ARE paired/connected. Step 1: On your iPhone, go to the Settings and then click on the Messages. If you are using a proprietary Apple service then no, of course not. So, check system status for iMessage and you can check by visiting the system status official page. When you share something over the Internet, the first â¦ Step 2: Now, tap on the Reset and then, again tap on the Reset Network Settings. And just to be exact are you talking about the iOS Messages app? We used to use a standard Outlook on our PCs, but since moving to 365, I can no longer email pictures from my iPhone and have them sent as attachments. After disconnecting from WiFi, the device will be connected with cellular data. On an iPhone, you can't attach more than one photo simultaneously, but you can send more than one photo in an email. Scroll down and touch the button to the right of MMS Messaging. Part 1: iPhone Won't Send Pictures via MMS If you cannot send pictures from iPhone to Android users via MMS, this section will help you out. The loading bar will fully load but then it goes back to where it gives you the option to upload or cancel. Reset network settings on iPhone. All the methods above will fix the iPhone not sending pictures issues on any iPhone models. I can't send and receive picture messages on my Apple iPhone 8 iOS 11.0 We have found 5 possible solutions to your problem. Google is way too fragmented. I recently purchased an iPhone 6, a jump from my old iPhone 4. For some reason I am having trouble sending pictures in the form of a text from my Iphone 5s to my Samsung Galaxy Note Edge and vice versa. If it is enabled, toggle it off and turn it back on. Step 4: Tap the 'Reset Network Settings' option. Are pictures not sending happen using text messages or iMessage? If you can surf the internet on the browser or use some other apps that also require internet connectivity to function, then everything is fine with your internet connection. If you are not able to send pictures due to a network issue, then resetting will probably solve the issue. Like MMS Messaging, you have to enable the iMessage service to send pictures using iMessage. If the contact you're sending pictures to isn't on iMessage and MMS is disabled on your device, pictures would not be sent/delivered, but regular SMS text messages would go through. Figure Out the Problem Is on Your End Or Others' Perhaps the problem is not at your end, so first of â¦ As you may know,SMS is the original form of text messaging that only supports to send text messages, whiereas MMS, which was developed later, is able to send pictures. These solutions also apply to iPads. In this guide, we have mentioned the methods to fix iPhone not sending pictures in iMessage/text message/WhatsApp message. Sending the picture to another contact is an effective way to narrow down the source of the problem. One of the main reasons why users fail to send pictures via WhatsApp is due to insufficient storage space on your iPhone. There’s a certain limitation, introduced by Apple that doesn’t allow you to delete synced albums directly on your phone. Step 2: Here, enable the iMessage if it is disabled as shown in the figure. Below we have mentioned the restart process for every iPhone model. A student address my to i why can't send pictures from my iphone email leaves her house, goes to a completed action. 8 Ways to Fix It 1. Just recently received iPhone 7plus. 1.1 Disable and Enable iMessage. I recently got a used iPhone, and it won't send or receive pictures! I got the prepaid service at tmobile which was 50$ unlimited talk text and web. Are deleted photos not getting removed from the Recently deleted album of your iPhone and iPad? You canât access any other files on your iPhone from here. Next up: Thanks for the help! The above article may contain affiliate links which help support Guiding Tech. If nothing changes, you should get in touch with your network provider. I never noticed it was saving my pictures as .heic until I loaded then to my Computer and tried to send then out to print and was so confused. A student address my to i why can't send pictures from my iphone email leaves her house, goes to a completed action. Step 3: Scroll to the bottom and select Reset. If that doesn’t work, i really don’t know why you can’t send .gifs. To fix this problem, below we discussed every possible method that you can try on your iPhone. When tried all the above methods, but again iPhone won’t send pictures in text messages. I have also tried turning off iMessage when sending a picture over to my Android and it still doesn't work. You may find that some of your texts are sending with green text bubbles, some are blue bubbles. My buddy has to be using an iPhone when I send him mms from my iPhone. My iPhone 3GS isnât uploading pictures to Facebook.. Question: Q: why can't I send pictures from my iphone SE to an android device. You should try it too. The first thing you can do to troubleshoot the error is to restart your iPhone. This will erase all the saved Wi-Fi passcode and carrier connection. To try again click the back arrow Before you start this troubleshooting guide â¦ The content remains unbiased and authentic. If you sent the picture to another contact and it doesn't get delivered too, the problem is most likely from your end. Therefore, check your iPhone storage and if it is full, then free up space by deleting unnecessary data or apps. It might be the case that the iMessage server is down and there is no problem in your end. The opposite example is a detailed study of student ses. As well as needing sufficient iCloud storage, your iPad or iPhone needs a certain amount of free storage space to upload your photos and videos to the cloud. If the picture goes through, then nothing is wrong with your iPhone or network connection. 3. What should I do? I've tried doing this in the past and it did not work and I just tried it again about 20 minutes ago and I checked my … Here's how to go about it. It means that message was sent using iMessage, which is free if you sent via Wi-Fi. The problem could also be from your network carrier. Send photo, video, or audio messages on your iPhone, iPad, or iPod touch Personalize your messages even more with interactive photos, videos, and audio messages. Most people I know, use an iPhone. One of the biggest changes Apple ever made to photos on your iPhone was the introduction of Live Photos. I have pictures on my Ipad and they have been sent at least three times to my daughters email and they never arrive, I have tried my email and I don't get them either and I follow the directions.